HalloweenCostumes Canada
HalloweenCostumes Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HalloweenCostumes Canada has a 1.1 star rating based on 6 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Reviewers note good items and selection as the main positives despite other issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and a strict return policy requiring tracking proof.
- Reports of poor customer service handling exchanges and disputes.
- Surprise import fees or duty charges for Canadian orders and high price level concerns.
- Allegations of fraud, lost or used items on delivery.
Key Takeaways for Future Customers
- Check HalloweenCostumes Canada reviews before ordering and expect to document returns and pursue refunds actively.
- Confirm return policy, restocking fees, and possible import fees or duty payments upfront.
- Be prepared for customer service delays and potential billing or shipping disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HalloweenCostumes Canada has a 1.1 star rating based on 6 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Reviewers note good items and selection as the main positives despite other issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and a strict return policy requiring tracking proof.
- Reports of poor customer service handling exchanges and disputes.
- Surprise import fees or duty charges for Canadian orders and high price level concerns.
- Allegations of fraud, lost or used items on delivery.
Key Takeaways for Future Customers
- Check HalloweenCostumes Canada reviews before ordering and expect to document returns and pursue refunds actively.
- Confirm return policy, restocking fees, and possible import fees or duty payments upfront.
- Be prepared for customer service delays and potential billing or shipping disputes.
Turn one complaint into a collective action
Edmonton, Alberta
Trash
Don't order from here. Comes open and used.
Gross.
Honestly it was a waste of money. Ended up fighting to get a refund.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrating Exchange
- - They won't acknowledge a return without tracking.
- - Refund took over a month after receipt.
- - You pay to ship returns and get only about half back.
I already explained in the post. They only gave me a partial refund when I contacted them and they won’t do anything else.
I will never buy from this company again. They refuse to acknowledge receipt of a return unless you prove it first with your tracking number.
It took over a month after they received the return to process my refund and they only did so after I threatened to dispute through Visa.
I had to contact them multiple times. You have to pay to ship the return and then only get a partial refund, which worked out to about half the cost, after taking into account how much it cost me to ship it back.
- Horrible customer service and return and exchange policy
Preferred solution: Full refund
User's recommendation: Do not buy from here. If you return, make sure you keep your tracking number so you can prove it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Horrible customer service!!!
- - The $650 25ft Stay Puft inflatable exploded after setup; 6-7 ft gash.
- - It was never used.
- - Policy: 14-day returns, 30-day exchanges; replacement denied.
I ordered a $650 25ft. Stay Puft Marshmallow Man inflatable.
We never used it, and once we set it up a couple of days after he exploded and now has a 6-7 foot gash along his entire side. Customer service said they have a 14-day policy for returns and a 30-day policy for exchanges. I don't want a return - I want a new item!
They refused and I'm not sure how to go about this. DO NOT BUY FROM THEM unless it's within 14 days of Halloween.
They shouldn't sell Halloween items until 30 days before Halloween if people aren't going to be using the items until a specific holiday - especially decorations.
- Good items
- Horrible customer service defective product
Preferred solution: Full refund
User's recommendation: BUYER BEWARE - 14 DAY RETURN/REFUND POLICY even for defects!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn policy
- - Restocking fee of 18% is charged.
- - You pay to ship it back if eligible.
- - Costume discontinued and not returnable.
- - Poor customer service.
They charge a restocking fee of 18% & you pay to have it shipped back... if it's eligible.
Apparently my costume was discontinued & so not able to return.
I saw nothing that indicated so. Very frustrating & poor customer service.
User's recommendation: Do not buy from them.
Nanaimo, British Columbia
Import Fees Not Included
This company represents itself as Canadian which it is not and does not adequately display import fees.
User's recommendation: Dont buy from here.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdded fee at shipping pick up
- - Thought I ordered from a Canadian site; no warning.
- - No mention of duty or added costs.
- - Assumed duty was due to the box label Halloween costumes.com.
After thinking i was ordering from a Canadian website, with no indication otherwise, no mention of duty or other added costs, I received a Canada Post notice to pick up with $85.35 in duty, I assume because the box said Halloween costumes.com not .ca
- Selection
- Unknown added costs
- Prices are high
Preferred solution: $85.35 in Duty
User's recommendation: Watch out for Duty payments for Canadians
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud Alert!!!
- - Promised delivery by Oct 20, 2022.
- - FedEx shows delivered; signed for by X; not received.
- - Out $70; daughter disappointed.
Biggest scam. I ordered my daughter's costume a few weeks ago with the initial promise that it would be delivered on the 20th of October 2022.
I'm using the FedEx tracking number that they had provided, it showed that the item had already been delivered a day prior and signed for by X. We have not received a thing. I'm out $70 with a very disappointed daughter.
I should have ordered through Amazon. Pay the extra and order through Amazon or you will regret it!!
- Disappointed daughter
- 70 dollar loss
- Fraud
Preferred solution: Deliver product or service ordered
Terrible experience
- - This company is dishonest and misled me about my delivery date.
- - They refused a $300 refund and offered a $50 coupon after contacting support.
If you're on the fence about ordering, do not!! This is a completely dishonest company.
They misled me on my delivery date, even after I reached out to customer support twice. When I asked for a refund on a $300 purchase they said it could not be processed and tried to give me a $50 coupon.
Preferred solution: Full refund
User's recommendation: Do not purchase
Thankyou!!I was JUST about to order a costume for my daughter. I rely on reviews so thankyou!!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCHEATING
- - Order Oct 22, 6:20pm; canceled 10:20pm, shipped.
- - Shipping confirmation arrived within 5 minutes and return would cost $15 to buy and $15 to return.
CHEATING!
This is my very first order. I ordered at 6.20pm October 22nd 2021.I Cancel at 10.20pm but they said the item already shipped ????
I said I have not received the shipping confirmation email. Then they send me a shipping confirmation email in the next 5 mins .
The weirdest part is when I check the tracking number provided, they said LABEL CREATE AT 5.40PM????!!!!
They ask me to make a return when the items arrived and of course pay for the shipping fee again (15$ To buy it , 15$ for return it )
DISGUSTING!
Once you place an order, they will never give you a chance to get your money back !
Preferred solution: Full refund
User's recommendation: Watch out!
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What are you trying to pull here? You said that you got a refund after you threatened to disupte the charges, so if you got a refund, why are you asking for a full refund?